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At SUZAHDI, we strive to ensure that our customers are satisfied with their purchases. If, for any reason, you are not completely happy with your order, we offer a hassle-free return policy. Please review the following guidelines to facilitate a smooth return process:
Customers may initiate a return for a replacement or refund within 14 days of receiving the item.
To be eligible for a return, the item must meet the following conditions:
To initiate a return, please follow these steps:
Customers are responsible for the return shipping costs. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method for added security.
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. Once the inspection is complete, we will process your replacement or refund.
Please note that certain items, such as personalized or custom-made products, are not eligible for return unless there is a defect or error on our part.
For any inquiries or assistance regarding returns, please contact our Customer Service team at [cs@suzahdi.com].
Go for quality and accuracy, not cheap, speedy and poor tailoring. SUZAHD always faithfully creates every leather jacket made to order just for you. We are inspired by your favorite characters in video games, books, TV shows, and movies. We make beautiful replicas and do not claim to make the original one. Each is carefully created from scratch by our experts in Pensacola, FL, USA or Karachi, Pakistan. Wrap yourself in ease and comfort and style complete with inside viscose lining. If your measurements do not match a standard size in our measurement chart, please choose Custom Fit in the size selector. The reason is that we make a new and unique pattern for each person who needs custom size. We appreciate you and can't wait to create your jacket just for you.
Plus, we love it when you tag Suzahdi in your jacket on your favorite social media. If you send pictures to us, we will share also and tag you unless you choose not to be tagged. Happy life to you! Oh, and don't forget..."It doesn't matter if you're a loser, a nerd, or a freak. The only thing that matters is that you get tough." - Johnny Lawrence to his students.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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