The Grimes Jacket - Black Edition

At SUZAHDI, we strive to ensure that our customers are satisfied with their purchases. If, for any reason, you are not completely happy with your order, we offer a hassle-free return policy. Please review the following guidelines to facilitate a smooth return process:

Return Period:

Customers may initiate a return for a replacement or refund within 14 days of receiving the item.

Eligibility Criteria:

To be eligible for a return, the item must meet the following conditions:

1. The item must be in its original condition, unused, unwashed, and with all original tags attached.
2. The product should be in brand new condition, free from any signs of wear or damage.

Initiating a Return:

To initiate a return, please follow these steps:

1. Contact our Customer Service team within 14 days of receiving the item at [returns@suzahdi.com] with your order number and the reason for the return.
2. Our team will provide you with a Return Authorization (RA) number and further instructions on how to proceed.

Return Shipping:

Customers are responsible for the return shipping costs. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method for added security.

Inspection and Processing:

Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. Once the inspection is complete, we will process your replacement or refund.

Refund or Replacement:

1. If you are eligible for a refund, it will be issued to the original payment method within 7-10 business days after the return is processed.
2. If you prefer a replacement, our Customer Service team will assist you in selecting an alternative item, and any price differences will be adjusted accordingly.

Exclusions:

Please note that certain items, such as personalized or custom-made products, are not eligible for return unless there is a defect or error on our part.

Contact Information:

For any inquiries or assistance regarding returns, please contact our Customer Service team at [cs@suzahdi.com].